Shipping & Delivery

Shipping & Delivery Policy

Last Updated: July 2026

At ORYN, we are committed to ensuring your order is carefully prepared, securely packaged and delivered as efficiently as possible to meet our quality standards. 


Order Processing

Please allow up to 7 working days for your order to be prepared and dispatched during busy periods or new collection launches. Many orders are typically processed sooner.


Orders placed on weekends or public holidays will be processed on the next working day.

During new collection launches, promotional events or periods of exceptionally high demand, processing times may be slightly longer.


UK Delivery

Once dispatched, our UK delivery is typically completed within 1-3 working days.

Delivery timeframes are estimates only and cannot be guaranteed.


International Shipping

International shipping is not currently available.

We are working to expand our delivery network and look forward to offering international shipping in the future.


Shipping Confirmation

Once your order has been dispatched, you will receive a confirmation email containing your tracking information (where applicable).

Please allow time for tracking information to update after dispatch.


Delivery Responsibility

Customers are responsible for ensuring that all delivery information provided at checkout is accurate and complete.

ORYN cannot accept responsibility for delays, failed deliveries or additional costs resulting from incorrect or incomplete delivery details.

If an order is returned to us due to an incorrect address or unsuccessful delivery attempts, additional postage charges may apply before the order can be re-dispatched.


Delivery Delays

While we work with trusted delivery partners, delays can occasionally occur due to circumstances beyond our control, including:

  • Severe weather conditions
  • Courier delays
  • Industrial action
  • High seasonal demand
  • Public holidays
  • Other unforeseen events

ORYN is not liable for delivery delays caused by third-party courier services or circumstances outside our reasonable control.


Lost or Missing Parcels

If your parcel has not arrived within the expected delivery timeframe, please contact us as soon as possible.

We will work with our delivery partner to investigate the shipment.

A parcel will only be considered lost after confirmation from the courier.


Damaged Deliveries

If your parcel arrives visibly damaged, please contact us within 48 hours of delivery.

Where possible, include photographs of:

  • The outer packaging
  • The shipping label
  • The damaged item(s)

This enables us to investigate the issue and provide an appropriate resolution.


Shipping Charges

Shipping costs are calculated at checkout and displayed before payment is completed.

Any promotional free shipping offers will be clearly stated on our website and may be withdrawn or amended at any time.


Contact Us

If you have any questions regarding shipping or delivery, please contact us.