Frequently Asked Questions
Frequently Asked Questions
Orders
When will my order be dispatched?
Orders are typically dispatched within 2-4 working days. During new collection launches, dispatch times may be slightly longer due to increased demand.
Can I amend or cancel my order?
If your order has not yet been processed, we’ll do our best to help. Please contact us as soon as possible at hello@orynmovement
Shipping
Do you ship internationally?
At launch, we currently ship within the United Kingdom. International shipping will be introduced in the near future.
How long does delivery take?
Standard UK delivery typically arrives within 5-8 working days after dispatch.
Returns
Can I return my order?
Yes. Items can be returned within 14 days of delivery, provided they are unworn, unwashed and returned in their original condition with all tags attached.
When will I receive my refund?
Refunds are processed once your return has been received and inspected. Please allow up to 10 working days for funds to appear in your account.
Sizing
How do I choose the right size?
Our garments are designed with a modern, athletic fit. Please refer to our Size Guide for detailed measurements before ordering.
Product Care
How should I care for my ORYN garments?
To maintain the quality and longevity of your garments:
- Wash at 30°C
- Wash similar colours together
- Do not tumble dry
- Do not bleach
- Cool iron if required
Following these instructions will help preserve the fabric, fit and finish of every piece.
Payments
Which payment methods do you accept?
We accept all major debit and credit cards, along with the payment options displayed at checkout.
Contact
Need further assistance?
Our team is here to help.
Email:
We aim to respond to all enquiries within 1–2 working days.