Refunds & Returns

Returns & Refunds Policy

Last Updated: July 2026

At ORYN, we take pride in the quality of every garment we produce. If you are not completely satisfied with your purchase, we’re here to help.

Please read our Returns & Refunds Policy carefully before requesting a return.


Returns

You may return eligible items within 14 days of receiving your order.

To qualify for a return, items must:

  • Be unworn, unused and unwashed.
  • Be returned in their original condition.
  • Have all original tags attached.
  • Be returned in their original packaging where reasonably possible.
  • Be free from marks, stains, odours, pet hair or damage.

ORYN reserves the right to refuse a return if the item does not meet these requirements.


Non-Returnable Items

For hygiene and safety reasons, the following items cannot be returned unless they are faulty:

  • Underwear
  • Gift cards
  • Personalised or customised products
  • Any item marked as final sale

This does not affect your statutory rights.


Faulty or Incorrect Items

If you receive a faulty, damaged or incorrect item, please contact us within 7 days of delivery.

Where appropriate, we will offer:

  • A replacement
  • A repair (where suitable)
  • A full refund

We may request photographs of the item before processing your claim.


Refunds

Once your return has been received and inspected, we will notify you of the outcome.

If approved, your refund will be issued to your original payment method.

Please allow up to 10 working days for your payment provider to process the refund after it has been authorised.

Original delivery charges are non-refundable unless the return is due to our error or the item is faulty.


Exchanges

We do not currently offer direct exchanges.

If you require a different size or colour, please return your original item (if eligible) and place a new order.


Return Shipping

Unless the item is faulty, damaged or incorrect, customers are responsible for the cost of returning items to ORYN.

We recommend using a tracked delivery service, as we cannot accept responsibility for returns lost or damaged in transit.


Return Approval

ORYN reserves the right to decline any return where:

  • The item has been worn or used.
  • Tags have been removed.
  • The garment has been washed or altered.
  • The item is returned outside the stated return period.
  • The item has been damaged through misuse or improper care.

Any rejected returns may be sent back to the customer.


Consumer Rights

Nothing in this policy affects your statutory rights under the Consumer Rights Act 2015 or any other applicable consumer protection legislation.


Contact Us

If you have any questions regarding returns or refunds, please contact us before sending your item back.